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maryannbvicuna
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- Philippines
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- Last Login : 2015-09-17
- Member Since : 2015-09-15
Career
Description
KGB PHILIPPINES
WORK FROM HOME AGENT
2011/01～ 2011/03
- Researched and responded to two-way text inquiries quickly and accurately.
- Combined ingenuity with research skills to solve real problems for real people every day.
TELETECH Customer Care Mgt.
INBOUND SALES REPRESENTATIVE
2010/05～ 2010/07
- Provided sales opportunities and customer service solutions to TeleTech's client's customers through inbound communication channels and delivered outstanding customer experience to each unique call.
- Clearly documented all transactions with these in the relevant software systems
- Maintained a high level of program and product knowledge in order to provide the best value based sales solution to the customer.
- Worked on special projects and assumes additional responsibilities as assigned.
E-WAY BUSINESS INC. Livingstone International Pte. Ltd
CUSTOMER SERVICE AFTER SALES OFFICER
2008/02～ 2009/12
- Authorized return of goods with accurate return authority numbers to clients and organized replacements when needed.
- Credit issuance for any claim on incorrect shipment, faulty or damaged goods on delivery.
- Up-sell through outbound calls.
- Inbound customer service for product inquiries and call transfers.
KGB PHILIPPINES
DIRECTORY ASSISTANT
2006/04～ 2006/10
- Responded to incoming calls on directory assistance, movie show times, restaurant reviews, traffic, weather and other information
- Direct Response or Mail Order Lines
- Attended team and call center meetings regularly for performance evaluation and improvement.
