日本と海外をつなぐクラウドソーシング

KGB PHILIPPINES

WORK FROM HOME AGENT

2011/01～ 2011/03

- Researched and responded to two-way text inquiries quickly and accurately.
- Combined ingenuity with research skills to solve real problems for real people every day.

TELETECH Customer Care Mgt.

INBOUND SALES REPRESENTATIVE

2010/05～ 2010/07

- Provided sales opportunities and customer service solutions to TeleTech's client's customers through inbound communication channels and delivered outstanding customer experience to each unique call.
- Clearly documented all transactions with these in the relevant software systems
- Maintained a high level of program and product knowledge in order to provide the best value based sales solution to the customer.
- Worked on special projects and assumes additional responsibilities as assigned.

E-WAY BUSINESS INC. – Livingstone International Pte. Ltd

CUSTOMER SERVICE – AFTER SALES OFFICER

2008/02～ 2009/12

- Authorized return of goods with accurate return authority numbers to clients and organized replacements when needed.
- Credit issuance for any claim on incorrect shipment, faulty or damaged goods on delivery.
- Up-sell through outbound calls.
- Inbound customer service for product inquiries and call transfers.

KGB PHILIPPINES

DIRECTORY ASSISTANT

2006/04～ 2006/10

- Responded to incoming calls on directory assistance, movie show times, restaurant reviews, traffic, weather and other information
- Direct Response or Mail Order Lines
- Attended team and call center meetings regularly for performance evaluation and improvement.