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rvcabrera
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Personal Assistant
- Customer Service & Support
- Data Entry
- Last Login : 2020-04-29
- Member Since : 2015-09-11
Career
Description
Stream Global Services/Convergys
Stream Global Services/Convergys Philippines, Inc.
2009/10～ 2014/11
Evaluates interactions (calls, chats and emails) and provides feedback to agents. Hosts weekly calibration meetings to make sure that the Quality Team and the Team Managers are using the same Quality Model/Guidelines. Monitors agent CSAT scores.
Education
Description
Far Eastern University
1999/06～ 2003/04
BACHELOR OF SCIENCE Major in Psychology
