日本と海外をつなぐクラウドソーシング

Thank you for visiting my profile! I have been working for the BPO/Call Center industry for almost 10 years. I have handled both Customer Service accounts (Microsoft, Sprint, Qwest) and Tech Support accounts (XBOX, Marketplace), helping customers over the phone, email and chat. I got promoted 4 years ago as Quality Representative. I evaluate CS/TS agents' interactions and provide feedback for continuous improvement.

I deliver quality services with respect for deadlines and high expectations. I have a dedicated workstation at home and a stable internet connection.

I possess the discipline and time management skills necessary to have served as a Customer Service employee for the past 9 years.