日本と海外をつなぐクラウドソーシング

MaiLink English Center, Ha Long City, Vietnam

English Teacher

2014/10～ 2015/08

Handles English classes for all levels. From kids to adult.

Author Solutions Philippines, Inc., Cebu City, Philippines

Production Supervisor

2010/02～ 2014/08

Author Solutions is a famous self-publishing company based in Bloomington, Indiana in the USA. I handled three teams. Two production teams and a pre-sale team.

Main task was to handle a group of individuals assisting authors in the US and Canada to publish their books. The production department is in-charge of the book screening like originality of content and book design (cover and interior).

The pre-sale team handled was in-charge of helping customers/authors to understand the contract that they will be signing prior to the publication of their work. They deal with legal concerns every day.

TeleTech Business Process Outsourcing, Bacolod City, Philippines

Operations Manager

2006/01～

TeleTech is one of the highly recognized call center in the Philippines. I've handled two accounts in my stay with the company. The first one was a technical support account for a high-speed internet company based in Denver, Colorado, USA.
The second account was a customer support for telecommunications company based in the US.

In my stay in the company, I've handled 14-17 supervisors and about 500 customer service representatives.

HSBC (Hong Kong Shanghai Banking Corporation) Electronic Data-Processing Philippines, Inc., Alabang, Muntinlupa, Philippines

Customer Service Representative

2005/08～ 2006/07

HSBC is a famous bank all over the world. I've handled credit card support in my entire stay in the company. That includes billing and fraud assistance.

KGB (formerly known as InfoNXX) Philippines, Inc., Makati, Philippines

Customer Service Representative

2003/08～ 2005/06

KGB handled directory assistance calls (411) for almost all the phone companies in the USA. My main task was to provide phone numbers to the callers and give them driving directions should they need assistance.

Nation Brroadcasting Corporation, Bacolod City, Philippines

Radio Announcer for FM Programming

2001/03～ 2003/07

Handled FM programs. That includes hosting radio talk shows, playing songs requested by people and voice talent for local radio advertisements.