日本と海外をつなぐクラウドソーシング

Cash Flow Generators – Member Retention Group

CALL CENTER AGENT (Telephone Sales Representative) •Inbound/Outbound •Collection/Retention •Card-pulling Campaign •Customer Service

2014/01～

Job Description:
Telephone Sales Representative
• As a collection agency specialist, pushing retention to various gyms and clubs.
• Processing payments through credit, debit card or ACH.
• Documenting updates of customer’s account.
Customer Service Representative
• Respond to all customer inquiries and complaints, and conduct collection activity on active and inactive accounts.
• Posted charges to client’s accounts and process payments, making corrections where necessary & informed clients about their status.
• Maintain all billing and collection records.

Estelinq Business Process Outsourcing

CALL CENTER AGENT (Telephone Sales Representative)

2013/08～ 2014/01

Job Description:
Telephone Sales Representative
• Conduct client or market surveys in order to obtain information about potential customers.
• Listened to and resolved client’s complaints or concerns.

J-Jireh Alliance Learning Center

SUBSTITUTE PRESCHOOL TEACHER

2012/11～ 2013/06

Job Description:
• Teaching kids ages 3-5.

Buenas Casa Marketing

OUTLET OFFICER IN-CHARGE

2012/06～

Job Description:
• In-charge of opening and closing of the outlet (Branch 1, Marbel).
• In-charge of daily cash transactions and remittances.
• Supervises and manages the branch.
• Trains outlet employees in the absence of the area supervisor. Provides a positive working environment and handle employee’s issues appropriately and in a timely manner.
• Maintains an adequate branch supplies.
• Responsible for preparation of work schedules.

Philippine Alliance College of Theology (PACT) - Alliance Graduate School (AGS)

STUDENT ASSISTANT TO THE LIBRARIAN AND REGISTRAR

2007/06～ 2011/04

Job Description:
• Deals with the structure of books, shelving, encoding and filing of cards.
• In-charge of encoding and printing of student’s enrollment form, attendance sheet, Official Transcript of Records and certificates/diplomas.

ARVO Merchandise

CASHIER

2003/11～ 2004/12

Job Description:
• In-charge of opening and closing of the store.
• In-charge of cash transactions, daily cash remittances, product purchases.
• Supervises and manages the store when the manager is not around.