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hikki20
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- Philippines
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- Skills
- Editing and Amendment
- Last Login : 2015-09-05
- Member Since : 2015-07-10
Career
Description
Internation Business Machine
Customer Care Associate
2013/02～ 2015/02
Roles and Responsibilities
1st LOB:Telephony
-Answer all the queries of the customer as an Inbound agent
-Logged a complaint for the misselling of Insurance
2nd LOB: CMC (Claim Management Company) queries
-We do process all of CMC`s queries through Spread Sheet
3rd LOB- ISA(Individual Savings Account) telephony (Outbound)
-Doing an outbound call to process money transfer from different bank to our bank
4th LOB- Secured Telephony Financial Adviser (Collections dept.)
- Deal with the arrears account or behind non payment
-Do financial Assessment to get customer`s income and expenditure
-Set the best suitable plan to customer`s current situation to clear off the arrears and put the account back in UP-TO-DATE status
Education
Description
Asian Institue of Computer Studies
2009/06～ 2011/04
EDUCATIONAL ATTAINMENT
Tertiary
Associate in Computer Science
Asian Institute of Computer Science
JTM Bldg. Regalado, Fairview
Batch 2011
Secondary
Marcial O. Raňola Memorial School
Guinobatan, Albay
First Year
School Year 2005-2006
Justice Cecilia Muňoz Palma High School
Payatas, Quezon City
2nd Year to 4th Year
School Year 2006-2009
Primary
Commonwealth Elementary School
Manggahan, Commonwealth Avenue, Quezon City
School Year 1999-2005
