日本と海外をつなぐクラウドソーシング

Internation Business Machine

Customer Care Associate

2013/02～ 2015/02

Roles and Responsibilities
1st LOB:Telephony
-Answer all the queries of the customer as an Inbound agent
-Logged a complaint for the misselling of Insurance


2nd LOB: CMC (Claim Management Company) queries
-We do process all of CMC`s queries through Spread Sheet

3rd LOB- ISA(Individual Savings Account) telephony (Outbound)
-Doing an outbound call to process money transfer from different bank to our bank

4th LOB- Secured Telephony Financial Adviser (Collections dept.)
- Deal with the arrears account or behind non payment
-Do financial Assessment to get customer`s income and expenditure
-Set the best suitable plan to customer`s current situation to clear off the arrears and put the account back in UP-TO-DATE status