日本と海外をつなぐクラウドソーシング

Nike Japan

procuriment

2018/09～ 2019/09

After joining NIKE JAPAN, Inc., I was working at the Harajuku store as a Women's Sales Specialist. As a store staff member, I was involved in interpreting sales for foreigners, inventory management, and training juniors. I participated as a staff member in the introduction of a new digital service that started in 2019.



| Nike Harajuku Store - Women's Brand (Ladies' Clothing, Sportswear)

Part-time Employment |

Duties |

- Proposal-based customer service and sales

- English interpretation and customer service

- Fitting, Sports Bra Specialist

- Inventory management (delivery, returns, stocktaking)

- Equipment management

- Customer management

- Store layout, product display (VMD tasks)

- Training new staff

Number of staff: Approximately 100 |

Achievements |

- Achieved personal goals for six consecutive months

- Selected as Monthly Staff at the Harajuku store.

Self employed

English teacher

2018/09～ 2024/08

Worked as a freelance English conversation teacher solely through word-of-mouth. Taught a wide range of age groups, from as young as four years old to working adults and seniors. Customized lessons to meet each student's needs and level, conducting one-on-one sessions. Utilized both online and offline methods due to the pandemic.


Duties |

- Taught English conversation from beginner to business level

- Target age: 4 years old and up

- Created study materials

- Prepared level tests

- Conducted three-way interviews, advised parents

- Checked assignments

- Developed new students

- Counseling



Achievements |

- Admitted to a private junior high school in Osaka as a top honors student

A-en Co.

Brand manager

2021/04～ 2021/12

- Operated EC site

- Sent newsletters, wrote column articles, planned and produced site pages

- Sales planning (attracting customers, planning promotional events on the site)

- Coordinated with internal and customer deadlines and KPIs

- Concluded new business projects

- Created project proposals

- Took meeting minutes

- Handled shipping tasks

- Interpretation duties

- Apparel brand model

- Managed Instagram account

- Planned and executed Instagram campaigns aligning with the company’s products and services

- Analyzed daily data for sales and reservations through Instagram

- SNS marketing

- Developed communication strategies for corporate SNS accounts

- Managed and operated SNS ads (Instagram, Facebook)

- Created monthly strategies, content plans, and directed external partners

- Held planning meetings with overseas partners

- Managed SNS advertising (Facebook, Instagram)

- Improved mechanisms for effective advertising operations

- Operated social media advertising

- Managed BtoB order processing for Co-nect

- Influencer marketing

- Designed influencer marketing strategies

- Networked with influencers, managed campaigns

- Cast models for influencer marketing campaigns

- Brand communication

- Planned and executed tie-up projects, PR, VIP events

- Planned and executed media content for websites, SNS, etc.



**Products Handled:**

Apparel, pet goods, educational toys, accessories, miscellaneous goods



**Achievements:**

- Gained approximately 2,000 followers on Instagram in six months

- Achieved 170% increase in average sales from influencer sales

- Achieved 200% increase in average sales and conversions through Instagram

Nike Japan

Procuriment

2022/03～ 2023/06

Involved in launching and operating the vAn project, initiated by the American headquarters, at a certain American sports manufacturer Nike. Managed operations, sales performance, and conducted site promotions and marketing campaigns according to the annual schedule. Coordinated with various related departments and held bi-weekly meetings with the American headquarters to report, discuss strategies, and develop long-term timelines.

Operations for vAn in Nike for Japanese employees |

- Operated sales site

- Uploaded sales product information to the sales site after product arrival (as needed)

- Updated sales site

- Created and uploaded content for campaigns

- Interpretation and translation



Customer support (weekdays 09:00-17:30) |

- Responded to inquiries about the sales site, individual sales, payments, shipping, returns, etc. (email)

- Handled returns and refunds during the return process



Sales performance management, data analysis |

- Monitored sales status

- Created performance reports (as needed)

- Created analysis reports

- Prepared standard operating procedures (Magento and SKUnexus)



Marketing for vAn |

- Promoted via internal Slack

- Conducted site promotions in line with initiatives and annual schedules



Merchandising |

- Coordinated with Logistics, 3PL, and related departments to identify and arrange products for sale on vAn



Collaborated with internal departments (including US-based staff) |

- Worked with Sustainability, Logistics (product management, shipping management, etc.), vAn system, procurement, etc.



PMO duties |

- Promoted and managed projects, supported issue resolution



Participated in regular meetings (as needed) |

- Discussed and implemented vAn strategies and long-term timelines with internal stakeholders



Supported procurement team during vAn's off-season |

- Conducted market research, data analysis, vendor management

Fujitsu

Translator/Interpretor

2023/07～ 2024/08

Handled interpretation and translation duties at a certain Japanese company


- Translated system manuals into English

- Translated medical device documents into English

- Interpreted meetings for foreign employees

- Interpreted regular general meetings

- Translated Fujitsu Internet security documents into English