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gmae0312
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Available to work
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- Job History(F) : 0 Results
- Philippines
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- Skills
- Customer Service & Support
- Last Login : 2015-03-06
- Member Since : 2015-03-06
Career
Description
Sykes Asia Inc.
Customer/Technical Support Representative
2006/12~ 2008/06
*Determines requirements by working with customers.
*Answers inquiries by clarifying desired information; researching, locating, and providing information.
*Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
*Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
*Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
*Maintains call center database by entering information.
*Keeps equipment operational by following established procedures; reporting malfunctions.
*Updates job knowledge by participating in educational opportunities.
*Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.