Sykes Asia Inc.

Customer/Technical Support Representative

2006/12～ 2008/06

*Determines requirements by working with customers.
*Answers inquiries by clarifying desired information; researching, locating, and providing information.
*Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
*Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
*Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
*Maintains call center database by entering information.
*Keeps equipment operational by following established procedures; reporting malfunctions.
*Updates job knowledge by participating in educational opportunities.
*Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.