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gmae0312
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Customer/Technical Support Representative希望販売価格50,000円～100,000円未満Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned. -
Customer/Technical Support Representative希望販売価格50,000円～100,000円未満1 Answer phones and respond to customer requests.
2 Sell product and place customer orders in computer system.
3 Provide customers with product and service information.
4 Upsell products and services.
5 Transfer customer calls to appropriate staff.
6 Identify, research, and resolve customer issues using the computer system.
7 Follow-up on customer inquires not immediately resolved.
8 Complete call logs and reports.
9 Research billing issues.
10 Research misapplied payments.
11 Recognize, document and alert the supervisor of trends in customer calls.
12 Recommend process improvements.
13 Other duties as assigned.
