日本と海外をつなぐクラウドソーシング

The Manufacturer's Life Insurance Co, Inc (Philippines)

Branch Operations Assistant

2010/01～ 2014/11

Our responsibilities mainly cover all aspects of the Operations and Technology team.
Inventory of office supplies, equipment being in good condition, business permits are complied &etc
Coordinating to our main office re: payments to our suppliers (utility bills and etc)
Making daily reports regarding our assigned branch sales.
Collaborating and monitoring concerns to our Head Office; cases w/c cannot be handled at the branch
Attend clients/ agent’s complaints/concerns and making sure that the proper actions are done (such as payments, policy reviews, cheque disbursements and amendments of policy)
Answering queries (telephone, email and walk-in) and proper handling of complaints.
Underwriting cases and communicating it to the agents for the requirements.

** Passed two LOMA (Life Office Management Association) exams (Principles of Insurance LOMA 280; 88% final score and Insurance Company Operations LOMA 290; 85% final score)

Paragon Suites

Front Desk officer

2005/09～ 2010/04

Oversees hotel reservations; to gauge between the available rooms and the rooms that are reserved for the day in order to attain a fully booked reservation.
Posting of hotel charges and other additional charges (such as from the Laundry Services and F&B Services). This includes double checking if the charges forwarded to us are accurate; if errors are found we must coordinate it to the respective department.
Inventories of the assign items that are being sold or services that are being offered.
Assist guests during check-in and check-out, flight bookings, other hotel bookings, city tours and etc. making sure that their requests are catered and complaints are attended accordingly.

Freemont Foods Corp. - Jollibee

Service Crew

2004/12～ 2004/06

Answers phone calls from customers who wish to avail express delivery service.
Taking orders inside the store, food assembly, cleaning the store and doing inventories.
Telemarketing and visits establishments to offer our party package and express delivery services