日本と海外をつなぐクラウドソーシング

Sule Shangri-La Hotel

Guest Service Leader

2017/04～

• Arranging the transportation and handling the Group Arrival.
• Perform the work under the Guest Data Protection and Regulation (GDPR)
• Process of In-Room-Check in for VVIP guest
• Payment System EDC machine and also E-net system. (online third-party system)
• Delighting the guest with personalized service to be the loyal guest.
• Arrange roster for department
• Review SOPs and ensure they are properly followed
• Resolve guest problems quickly, efficiently & courteously
• Up-Selling Skill (Strongly know the Upsell technique)
• Handing Guest Complaints and resolving customer demands
• Strong Collaboration and Influencing
• Cash and Credit cards Payment Handling
• Ability to work under pressure and willing to work
• Strong knowledge of Microsoft Windows, Excel & Outlook
• Strong knowledge of Opera PMS
• Knowledge of Vicas System and MC (Material Control)
• Effort to get Win-Win Situation Ever
• Able to Adaptable and Flexible, Positive Minded
• Possession of Co-operative and Leadership skill
• Knowledgeable LQA skills (Leading Quality Assurance)