日本と海外をつなぐクラウドソーシング

Sutherland Global Services

Technical Support

2009/11～ 2013/01

Responsible for providing professional technical support for end users
Responsible to ensure that customer expectations are met and are in line with account's policies, practices and procedures.
Resolve customer requests and technical issues in a timely fashion.

TechHub Philippines

Level III Remote Technical Support Representative

2013/09～ 2014/11

The escalation point for Tier 3 TS issues being escalated from Tier 1 & 2 support staff globally.
Quickly and accurately perform clean-up and optimization activities on customer’s PC remotely to improve speed or to remove malware or viruses
Scan and search PC to identify any software issues

Iqor Philippines

Collection Specialist

2008/09～ 2009/11

Handle outbound collection calls and obtain payment of past due invoices
Gather data and document proper systems per customer requirements
Responsible for basic customer and team communication via e-mail, memos and voice mail