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alxmerin
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Available to work
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- Job History(F) : 0 Results
- Philippines
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- Skills
- Other Development and Programing
- Last Login : 2015-07-29
- Member Since : 2015-03-02
Career
Description
Sutherland Global Services
Technical Support
2009/11～ 2013/01
Responsible for providing professional technical support for end users
Responsible to ensure that customer expectations are met and are in line with account's policies, practices and procedures.
Resolve customer requests and technical issues in a timely fashion.
TechHub Philippines
Level III Remote Technical Support Representative
2013/09～ 2014/11
The escalation point for Tier 3 TS issues being escalated from Tier 1 & 2 support staff globally.
Quickly and accurately perform clean-up and optimization activities on customer’s PC remotely to improve speed or to remove malware or viruses
Scan and search PC to identify any software issues
Iqor Philippines
Collection Specialist
2008/09～ 2009/11
Handle outbound collection calls and obtain payment of past due invoices
Gather data and document proper systems per customer requirements
Responsible for basic customer and team communication via e-mail, memos and voice mail
