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KimPojas
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Email Response Handling
- Customer Service & Support
- Web Search
- Data Entry
- Data Gathering
- Others
- Web Research
- Last Login : 2021-05-14
- Member Since : 2021-05-14
Career
Description
OfficePartners 360 (Wayfair Professional)
Enrollment Coordinator
2021/01～
- Promote complimentary business program by doing outbound calls and sending emails to prospective leads.
- Take inbound calls, answer general inquiries about the program.
TDCX Phil. (Airbnb)
Resolution Specialist
2020/01～
- Handle and resolve both hosts and guests’ concern.
- Mediate the dispute between the guest and the host by gathering documentation from the parties involved.
Optum Global Solutions (BriovaRx)
Patient Care Coordinator
2017/12～ 2019/11
- Set-up deliveries of patients' medications.
- Coordinate with doctor's office and insurances, process patient billings, and collect payments.
Alorica Inc. (DIRECTV)
Technical Support Representative
2015/06～ 2017/12
- Respond to customer queries about techinical, services, equipment, promotions, and billing concerns.
- Develop innovative ways to sell equipment insurance.
Sykes Asia Inc. (AT&T U-verse)
Technical Support Representative
2014/10～ 2015/05
- Troubleshoot issues on internet, phone, and/or TV by giving instructions via chat or remotely accessing their
network.
- Increase the customer experience by providing information on new products and services.
