日本と海外をつなぐクラウドソーシング

OfficePartners 360 (Wayfair Professional)

Enrollment Coordinator

2021/01～

- Promote complimentary business program by doing outbound calls and sending emails to prospective leads.
- Take inbound calls, answer general inquiries about the program.

TDCX Phil. (Airbnb)

Resolution Specialist

2020/01～

- Handle and resolve both hosts and guests’ concern.
- Mediate the dispute between the guest and the host by gathering documentation from the parties involved.

Optum Global Solutions (BriovaRx)

Patient Care Coordinator

2017/12～ 2019/11

- Set-up deliveries of patients' medications.
- Coordinate with doctor's office and insurances, process patient billings, and collect payments.

Alorica Inc. (DIRECTV)

Technical Support Representative

2015/06～ 2017/12

- Respond to customer queries about techinical, services, equipment, promotions, and billing concerns.
- Develop innovative ways to sell equipment insurance.

Sykes Asia Inc. (AT&T U-verse)

Technical Support Representative

2014/10～ 2015/05

- Troubleshoot issues on internet, phone, and/or TV by giving instructions via chat or remotely accessing their
network.
- Increase the customer experience by providing information on new products and services.