Crowdsourcing Workshift > Search Freelance > beatrix > CV
beatrix
Send Message
-
Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Data Entry
- Last Login : 2021-04-30
- Member Since : 2021-04-30
Career
Description
Infocom Technologies / One Call Solution
Customer Service Representative
2018/02～ 2020/09
● Products and services department ( 4 months)
● Billing department ( 5 months)
● Technical department ( 3 months)
● Sagip / Offboard department ( 2 months)
● Answer call and respond to email
● Handle customer inquiries both telephonically and by email
● Research required information using available resources
● Manage and resolve customer issues
● Enter new customer information
● Identify and escalate priority issues
● Follow up customer calls if necessary
● Document all call information according to standard operating procedures ● Route call to appropriate resource
