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Infocom Technologies / One Call Solution

Customer Service Representative

2018/02～ 2020/09

● Products and services department ( 4 months)
● Billing department ( 5 months)
● Technical department ( 3 months)
● Sagip / Offboard department ( 2 months)

● Answer call and respond to email
● Handle customer inquiries both telephonically and by email
● Research required information using available resources
● Manage and resolve customer issues
● Enter new customer information
● Identify and escalate priority issues
● Follow up customer calls if necessary
● Document all call information according to standard operating procedures ● Route call to appropriate resource