日本と海外をつなぐクラウドソーシング

Concentrix

Supervisor

2018/02～ 2021/02

I was a Supervisor in a Business Process Outsourcing company and I handles 12-20 agents who are assisting customers with technical issues or repair and sales inquiries and process. I do deep dive analysis based on the calls that I monitor and listen to and coach and train my people on how to be effective customer service representative. I also submit these findings to my managers and join meeting and discussions on how to improve our quality of service to all our customers.