Crowdsourcing Workshift > Search Freelance > rmtamano > CV
rmtamano
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Article and Text Writing
- Email Marketing
- Other Business Service, Sales and Marketing
- Data Entry
- Last Login : 2021-04-02
- Member Since : 2021-04-02
Career
Description
Concentrix
Supervisor
2018/02～ 2021/02
I was a Supervisor in a Business Process Outsourcing company and I handles 12-20 agents who are assisting customers with technical issues or repair and sales inquiries and process. I do deep dive analysis based on the calls that I monitor and listen to and coach and train my people on how to be effective customer service representative. I also submit these findings to my managers and join meeting and discussions on how to improve our quality of service to all our customers.
