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alvefrei1
職歴
詳細
Alorica, Inc.
Workforce Management - Real Time Analyst
2016/06～
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
- Manage the call volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, biweekly and monthly internal reports
- Use trends and reports to forecast requirements
- Assist with projects and other duties as requested or assigned
Sutherland Global Services
Customer Support - Voice, Chat/Email
2013/04～ 2016/02
学歴
詳細
University of Mindanao
2017/06～
Bachelor of Science in Business Administration major in Financial Management
