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  • schedule Status:
    Available to work
  • Appraisal :
  • Job History(F) : 0 Results
  • Philippines
  • Favorites : 0 Results
Skills
Data Entry
  • Last Login : 2021-02-16
  • Member Since : 2021-02-16

Career

Description

Alorica, Inc.

Workforce Management - Real Time Analyst

2016/06~

The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

- Manage the call volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, biweekly and monthly internal reports
- Use trends and reports to forecast requirements
- Assist with projects and other duties as requested or assigned

Sutherland Global Services

Customer Support - Voice, Chat/Email

2013/04~ 2016/02

Education

Description

University of Mindanao

2017/06~

Bachelor of Science in Business Administration major in Financial Management