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Sitel Philippines

Human Resource Generalist

2020/11～

• Reviews and implements employee Code of Conduct
• Conducts orientation for new hire employees
• Guides operations leaders in implementing Code of Conduct
• Facilitates administrative hearing
• Constantly communicates with stakeholders of each campaign

Sitel Philippines

Learning Specialist

2019/04～ 2020/11

• Facilitates new hire classes
• Contributes to curriculum enhancement designed to meet the client KPI
• Supports the Operations team through up-skill and refresher training
• Conducts deep-dive analysis for training needs
• Collaborates with team members to meet daily demands and handle challenging projects

Noble Trends Unbound, Inc.

Team Lead In-Training

2016/05～ 2016/09

• Contributed to effective decision-making with detailed reports on daily operations.
• Maximized employee performance with effective coaching and close mentoring.
• Managed daily workloads by organizing effective schedules and delegating tasks.
• Organized and coordinated work for 15 team members.
• Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.

Noble Trends Unbound, Inc.

Company Nurse

2015/04～ 2017/11

• Maximized unit efficiency, keeping supplies and records well-organized for expected needs.
• Administered medications to employees and monitored for reactions or side effects to quickly intervene in serious issues.
• Monitored employees' basic vital signs for health records.
• Assisted employees with first aid interventions as necessary.
• Promoted health and safety measures aligned with work environment ergonomics.

Noble Trends Unbound, Inc.

Lead Trainer

2015/01～ 2017/11

• Achieved target results by enhancing and changing teaching strategies to maximize progress.
• Delivered results using strategies such as role-playing, simulations and lectures.
• Developed programs to meet current and expected market demands.
• Improved program designs based on requirements gathered from employees and managers.
• Facilitated classes for Medical Transcription NC II, Call Center Training NC II, English Enhancement Training, and Personality Development program.

Center for Technical Excellence and Integrated School, Inc.

Trainer

2012/07～ 2014/07

• Maintained materials, curriculum, and classroom spaces for dedicated training programs.
• Met training demands by procuring the necessary resources to achieve targeted learning objectives within the desired time frames.
• Prepared candidates for high-demand technical jobs by coordinating effective apprenticeship programs.
• Established a second branch in La Union.
• Updated office files daily and kept records organized.

Benguet General Hospital

Volunteer Registered Nurse

2012/01～ 2012/05

• Supported procedures by handling instruments and monitoring patients.
• Stabilized patients during emergencies with first aid and life support care.
• Modified patients' treatment plans as indicated by patients' responses and new physician orders.
• Enhanced patient outcomes through careful monitoring of conditions and comprehensive support.
• Prepared patients for and assist with examinations, treatments, and procedures and operations.

Bagong Cainta Municipal Hospital

Volunteer Registered Nurse

2010/05～ 2010/10

• Maximized unit efficiency, keeping supplies and records well-organized for expected needs.
• Supported procedures by handling instruments and monitoring patients.
• Administered medications to patients and monitor patients for reactions or side effects to quickly intervene in serious issues.
• Prepared patients for and assist with examinations, treatments, and procedures and operations.
• Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records.

Forever Living Products, Phil.

Customer Service Staff

2009/11～ 2010/05

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.
• Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
• Sold products to customers during routine service calls using strong cross-selling abilities.
• Updated records with all interactions and customers transactions.
• Helped improve processes and products by relaying customer feedback.

Lepanto Hospital

Volunteer Registered Nurse

2009/04～ 2009/09

• Stabilized patients during emergencies with first aid and life support care.
• Supported procedures by handling instruments and monitoring patients.
• Modified patients' treatment plans as indicated by patients' responses and new physician orders.
• Maximized unit efficiency, keeping supplies and records well-organized for expected needs.
• Maintained full compliance with legal, health, and safety regulations.

Baguio Country Club

Bar Maid

2009/03～ 2009/03

• Satisfied guests with prompt assistance and friendly service.
• Set tables with clean linens, condiments, and other supplies.
• Boosted efficiency by keeping work areas clean, tidy, and free of debris.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Verified level of supplies and requested new inventory to meet service levels.