日本と海外をつなぐクラウドソーシング

Princess Cruises

SENIOR PURSER - SHORE EXCURSIONS MANAGER

2019/11～ 2020/02

Responsible with the department's team leadership, full operation and success in achieving the cruise-to-cruise revenue and guest’s satisfaction through well-defined strategies and outstanding service delivery in accordance to company policies and procedures. Enthusiastically engages in regular promotional activities including port talks, tour presentations, and onboard TV appearances. Ensures all Shore Excursions Staff maintains thorough and up-to-date knowledge of all tour programs; provides training on sales techniques and policies. Collaborates creatively and effectively with other revenue department to promote shore excursions. Ensures tours are dispatched efficiently; carefully monitors status of tours returning to the ship and immediately notifies the Bridge, Hotel Director and concerned personnel of any problems or delays. Communicates with the tour operators in a timely manner to notify tour counts, requests, and all other pertinent information.

Princess Cruises

ASSISTANT PURSER – ASSISTANT SHORE EXCURSIONS MANAGER

2015/11～ 2019/11

Assisting the Shore Excursion Manager in leading a team to administer and deliver an onboard Shore Excursion operation. Supports, guides, and motivates Tour staff and continually monitors Tour staff to ensure excellent service is provided. Ensures tour prices and information are promptly and accurately entered into the system. Communicates clearly with Shore Operations to swiftly relay all information pertinent to the cruise, including any tour logistics, excursion-related incidents, accidents, or issues that may affect passenger satisfaction or revenue and operation.

Princess Cruises

PURSER - CUSTOMER SERVICES OFFICER

2010/04～ 2015/11

Provides a positive first impression to every passenger through a warm, welcoming individual greeting; always maintains a spotless and professional appearance. Always delivers customer service standards that meet or exceed Company Policies & Procedures at every interaction. Responsibly handles financial transactions with strong attention to detail and ensures cash-float is accurately balanced daily. Dependably and appropriately uses applicable hotel systems and other available tools. Takes responsibility for the knowledge of the product and adheres to all Policies & Procedures at all times. Acts as a company representative and always portrays a positive image to all passengers, officers, and crew. In this role, various position have been covered such as; Crew Agent, Tour Agent, Customer Services Agent and Assistant Administration.

Princess Cruises

ART DIRECTOR

2009/09～ 2010/04

Scheduling and conducting art auctions, sales and seminars; training and supervising persons to assist with the art auctions, sales and seminars, tracking art inventory and scheduling art on-loads and off-loads from the Vessel(s) Maintaining accurate records of all art sales, revenue and expenses and reporting same and other pertinent matters to personnel designated by the company; establishing and maintaining in-depth knowledge regarding the art offered for sale on Vessels. Observing art auctions, sales and seminars on the Vessels and reporting on findings using audit specifications prepared by the company, meeting with the company designated personnel on the Vessels to review audit results, reporting audit findings to designated shore side personnel; reviewing videotapes at land based facilities of other art sales on Vessels; and participating in training of Art Directors (Collectively, the “Quality Control Services”).

Princess Cruises

ART STEWARD

2002/06～ 2009/09

Maintain the good & pristine condition of the art work, set-up and display fine art collection at the auction venue as well as in the art gallery. Inventory receiving and sending art. Supervise 9-10 art assistant in moving and displaying the art work, and payroll.

GMA 7 Network Inc.

VIDEO GRAPHICS ARTIST

2001/09～ 2002/01

Create and design graphic art for network and TV program commercials.

Berkley International Philippines

CUSTOMER SERVICES ASSISTANT

2000/11～ 2001/02

Delivers customer service standards to clients. Processing and encoding customer details.

Tarlac State University

FINE ARTS PROFESSOR

2000/06～ 2000/07

Taught courses in Fine Arts.