日本と海外をつなぐクラウドソーシング

51talk

Homebased ESL Teacher / Hombased ESL Teacher - Mentor

2014/07～ 2018/02

Home-based Online English Teacher (July 2014 – January 10, 2018)
New Teachers Mentor (May 2016 – January 10, 2018)
 Teaching students to learn English with the goal of achieving good grammar, good pronunciation, neutral accent and excellent conversational skill through an online environment.
 JK-12 Certified.
 TESOL certified sponsored by 51Talk through INTESOLTraining.com
 Mentoring new teachers on their way to the promotional ladder of 51talk system. Seven months retention is the main goal of the mentorship.

THOMSON REUTERS, LTE

Customer Service Expert- Technical (Helpdesk for Thomson One application) October 20, 2009 – June 2010

2009/10～ 2011/05

 Support clients via telephone, email, chat & web based inquiries on the software Thomson One. Analyzes problems with non-functioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. Recommend solutions to customer application questions. Maintain log of problems so that if a recurring problem can be reported to product development.
 Platform supported are: Macintosh, Windows and BlackBerry phones.
 Tools used: CRM for call logging; Go-to-assist & WebEx for remote access; and Cisco Phone system.

DELL INTERNATIONAL SERVICES, INC.

Dell on Call Resolution Expert Technician

2018/01～