日本と海外をつなぐクラウドソーシング

Teletech Philippines

Technical Support Representative

2019/08～ 2020/02

• Assisting customer on their internet service.
• Securing the account of customers
• Providing assistance on how to basic troubleshoot on their modem router, checking the issues regarding about their internet, how to connect to the Wi-Fi, assisting on how to do the self-installation, configuring their modem and resetting the password for their e-mail.
• Assisting the customer by checking their internet connection from central office going to their premise.
• Filling a dispatch if necessary due to cut lines, customer demanding for dispatch, buried service wire, installation inside wires and acts of god.
• Maintains and improves quality results by adhering to standards of the company.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities

Teletech Philippines

Experian Customer service / E-mail Support

2019/02～ 2019/08

Customer Service:
• Assisting customer regarding about their subscriptions, credit report and credit scores.
• Aiding on how to read and check their credit report.
• Securing the account of customers Social Security Number and their personal information.
• Offering promotions for their needs of security on their Social Security Number and personal information.
• Maintains and improves quality results by adhering to standards of the company.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.

E-mail Support
• Assisting Customer through e-mail
• Providing information for their plan subscriptions that they have registered.
• Responding for the general inquiry that can handle only through email

Empire East Land Holdings Inc.

Real Estate Agent

2018/04～ 2018/11

• Selling real estate property
• Looking for prospective clients
• Recommending and providing their needs and wants
• Providing detailed information on what are their buying
• Hitting the monthly sales quota

Teleperformance Philippines

Customer Service

2017/08～ 2017/11

• Obtains client information by answering telephone calls; interviewing passenger; verifying information.
• Accommodating passengers for their flight inquiries
• Updating their information for future screening at the airport
• Providing needs specially for people who has disabilities
• Booking tickets for passengers and emotional support animals
• Process refunds for rescheduled flights
• Up selling promotions for the Hawaiian Airlines

Teletech Philippines

Customer Service & Sales Representative

2015/02～ 2015/06

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information, confirming pricing.
• Informs clients by explaining procedure, answering questions, providing information.
• Maintains and improve quality results by adhering to standards and guidelines recommending.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Convergys/Concentrix Philippines

Technical Service Representative

2014/11～ 2015/01

• Answer incoming customer calls and help with registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting
• Interact and coordinate with other departments to resolve customer issues
• Determine further action or final completion on customer cases received.
• Test, analyze and clear customer reported trouble
• Make notations via computer terminal
• Encode reports
• Interpret customer records and repair tickets
• Escalate customer trouble issues when appropriate