Crowdsourcing Workshift > Search Freelance > danicalivelo > CV
danicalivelo
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Other Administration, Management, and Test
- Naming
- Email Response Handling
- Customer Service & Support
- Data Entry
- Japanese ⇔ Tagalog
- Last Login : 2020-06-18
- Member Since : 2020-06-10
Career
Description
Systemantech Inc
Team Leader Service Desk Engineer
2016/09~ 2019/10
• Provided technical assistance to customers on inbound telephone tech support calls.
• Used remote access to perform troubleshooting when needed.
• Walked users through step-by-step process for troubleshooting hardware issues.
• Assisted users with anti-virus program installations and virus removals.
• Assisted users with internet connections preferably LAN,VPN and Wifi connections.
• Used good problem-solving skills for troubleshooting problems.
• Used great customer-service skills.
• Installed and maintained company’s computer systems and network.
• Performed upgrades and installed updates.
• Create, modify and delete users in Active Directory.
• Completed troubleshooting and repair when computers had problems.
• Assisted office staff with computer application questions.
• Recommended computer products and applications to improve productivity.
• Handles Desktop, Laptop, Tablet and ipad Inventory.
• Monitor and deploy Desktop Patches.
• Manage the help desk call logging system
• Monitor teams performance KPI
• Take an overview of service desk calls, response times and users satisfaction
Top Serve Inc
Technical Support Lead
2019/12~ 2020/03
• Provided technical assistance to customers on inbound telephone tech support calls.
• Used remote access to perform troubleshooting when needed.
• Walked users through step-by-step process for troubleshooting hardware issues.
• Assisted users with anti-virus program installations and virus removals.
• Assisted users with internet connections preferably LAN,VPN and Wifi connections.
• Used good problem-solving skills for troubleshooting problems.
• Used great customer-service skills.
• Installed and maintained company’s computer systems and network.
• Performed upgrades and installed updates.
• Create, modify and delete users in Active Directory.
• Completed troubleshooting and repair when computers had problems.
• Assisted office staff with computer application questions.
• Recommended computer products and applications to improve productivity.
• Handles Desktop, Laptop, Tablet and ipad Inventory.
• Monitor and deploy Desktop Patches.
• Manage the help desk call logging system
• Monitor teams performance KPI
• Take an overview of service desk calls, response times and users satisfaction
Curo Teknika Inc
Network Support Associate
2014/01~ 2014/08
• Receiving incoming calls and providing technical support for PLDT DSL users.
• Troubleshooting and analyzing problem in Telephone lines.
• Responsible of wired and wireless routers configuration and troubleshooting.