日本と海外をつなぐクラウドソーシング

Systemantech Inc

Team Leader Service Desk Engineer

2016/09～ 2019/10

• Provided technical assistance to customers on inbound telephone tech support calls.
• Used remote access to perform troubleshooting when needed.
• Walked users through step-by-step process for troubleshooting hardware issues.
• Assisted users with anti-virus program installations and virus removals.
• Assisted users with internet connections preferably LAN,VPN and Wifi connections.
• Used good problem-solving skills for troubleshooting problems.
• Used great customer-service skills.
• Installed and maintained company’s computer systems and network.
• Performed upgrades and installed updates.
• Create, modify and delete users in Active Directory.
• Completed troubleshooting and repair when computers had problems.
• Assisted office staff with computer application questions.
• Recommended computer products and applications to improve productivity.
• Handles Desktop, Laptop, Tablet and ipad Inventory.
• Monitor and deploy Desktop Patches.
• Manage the help desk call logging system
• Monitor teams performance KPI
• Take an overview of service desk calls, response times and users satisfaction

Top Serve Inc

Technical Support Lead

2019/12～ 2020/03

• Provided technical assistance to customers on inbound telephone tech support calls.
• Used remote access to perform troubleshooting when needed.
• Walked users through step-by-step process for troubleshooting hardware issues.
• Assisted users with anti-virus program installations and virus removals.
• Assisted users with internet connections preferably LAN,VPN and Wifi connections.
• Used good problem-solving skills for troubleshooting problems.
• Used great customer-service skills.
• Installed and maintained company’s computer systems and network.
• Performed upgrades and installed updates.
• Create, modify and delete users in Active Directory.
• Completed troubleshooting and repair when computers had problems.
• Assisted office staff with computer application questions.
• Recommended computer products and applications to improve productivity.
• Handles Desktop, Laptop, Tablet and ipad Inventory.
• Monitor and deploy Desktop Patches.
• Manage the help desk call logging system
• Monitor teams performance KPI
• Take an overview of service desk calls, response times and users satisfaction

Curo Teknika Inc

Network Support Associate

2014/01～ 2014/08

• Receiving incoming calls and providing technical support for PLDT DSL users.
• Troubleshooting and analyzing problem in Telephone lines.
• Responsible of wired and wireless routers configuration and troubleshooting.