日本と海外をつなぐクラウドソーシング

Accenture Inc.

Video Conference Specialist/Customer Service Associate

2016/04～ 2019/04

>Assists customers with their Video Conferencing queries.
>Receives online Video Conferencing meeting requests from the customer and manually input it to the system.
>Monitor customer’s video conferencing meeting to make sure no issues will occur during the meeting.

TeleTech Customer Care Mgmt.

Technical Senior Associate Tier 3 (Broadband Specialist/Tester) - Telstra ADSL

2009/02～ 2014/07

>Review and filter escalations submitted by the Tier 1 / FOH (Front of House).
>Provide resolutions to wholesale ISPs (TPG, Optus, Dodo, Primus, etc…) on their escalated issues.
>Run some line testing on Telstra exchange/network to check if fault is on the network or on customer’s premise.
>Assist customers with further troubleshooting steps to resolve their issue over the phone.
>Sent out CT (Communications Technician) if found fault on Telstra’s exchange and if issue cannot be resolve over the phone to rectify the fault.