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jplocsin
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- Job History(F) : 0 Results
- Identified
- Philippines
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- Skills
- Email Response Handling
- Customer Service & Support
- Last Login : 2020-06-07
- Member Since : 2020-05-31
Career
Description
Accenture Inc.
Video Conference Specialist/Customer Service Associate
2016/04～ 2019/04
>Assists customers with their Video Conferencing queries.
>Receives online Video Conferencing meeting requests from the customer and manually input it to the system.
>Monitor customer’s video conferencing meeting to make sure no issues will occur during the meeting.
TeleTech Customer Care Mgmt.
Technical Senior Associate Tier 3 (Broadband Specialist/Tester) - Telstra ADSL
2009/02～ 2014/07
>Review and filter escalations submitted by the Tier 1 / FOH (Front of House).
>Provide resolutions to wholesale ISPs (TPG, Optus, Dodo, Primus, etc…) on their escalated issues.
>Run some line testing on Telstra exchange/network to check if fault is on the network or on customer’s premise.
>Assist customers with further troubleshooting steps to resolve their issue over the phone.
>Sent out CT (Communications Technician) if found fault on Telstra’s exchange and if issue cannot be resolve over the phone to rectify the fault.
Education
Description
UNIVERSITY OF ST. LA SALLE
2005/06～ 2007/03
Graduate of bachelor of Science in Information management.
UNIVERSITY OF NEGROS OCCIDENTAL - RECOLETOS
2001/06～ 2005/03
Transferred to UNIVERSITY OF ST. LA SALLE
