日本と海外をつなぐクラウドソーシング

Teleperformance / Telstra

Operations Supervisor, Telstra

2012/12～ 2020/05

 Responsible for the performance of the team that is delegated by operations. This includes primary metric stats as required by the client.
 Attend weekly client calls and meetings including calibrations
 Facilitate screening and identification of new agents for the project {Telstra}
 Providing positive, consistent, fair and committed leadership to the team
 Recognizing their team's deficiencies and developing action plans to overcome them.
 Meeting monitoring goals and completing related reports
 Providing effective feedback and coaching to the agents
 Recommending innovative suggestions on incentive programs to motivate floor staff
 Providing coverage on the floor as directed
 Other duties and projects as required.