日本と海外をつなぐクラウドソーシング

Paradise Cebu Tours

Operations Supervisor / Tour Guide

2014/04～

 Handle and manage hotel room bookings
 Optional Tour Reservation and bookings
 Arrange daily transportation for daily operation
 24hr guest assistance thru phone calls.
 Check and arrange flight details ▪ Supervise daily operations

H.I.S. (Philippines) Travel Corporation

Tour Desk Officer

2011/09～ 2014/04

▪ Handle and sell all tour-related inquiries and bookings
▪ Maintain and monitor travel transfers
▪ Draft tour packages and travel literature
▪ Manage office mails and administrative correspondence
▪ Prepare and balance sales and expense report at the end of the shift
▪ Maintain an up-to-date file on tours sightseeing and clerical duties for all projects

JICC- Japan Intertrade Call Center Corporation

Customer Sales Representative

2010/01～ 2011/09

 Present and sell company products and services to current and potential clients on-line.
 Handles customer complaints, identify and resolve clients concerns.
 Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
 Follow-up for collection of payment and coordinate shipping schedules and delivery of merchandise and services.
 Assists in the implementation of company marketing plans as needed.

Cebu Paradise Spa

Front Office Staff

2007/10～ 2009/04

*Greets and welcome guests.
*Interpret with Japanese national clients and guests.
*Operates cash drawer, handles cash, checks and credit card payments.
*Balance guest accounts.
*Maintain spa services availability.
*Make and confirm reservations via telephone and in person.
*Answer inquiries pertaining to spa services, registration of guests, and dining
*Arrange transportation.
*Balance revenue at the end of shift.
*Secure patrons' valuables in safe.