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gfrancia
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Creative writing
- Editing and Amendment
- Logo Design
- Business Plan and Marketing Strategy
- HR/Payroll
- Customer Service & Support
- English ⇔ Other Languages
- Last Login : 2020-03-04
- Member Since : 2020-03-04
Career
Description
goFLUENT Philiippines
Operations Manager and Trainer Manager
2012/10～ 2020/02
Operations Management
- Established two producing entities for goFLUENT: goFLUENT Mauritius and goFLUENT Talent Solutions
- Staffed, recruited, trained, coached, mentored, and managed a total of more than 200 employees since 2012
- SME for Operations Excellence (Trainer Operations)
- Established HR and Admin processes (timekeeping, payroll, compensation, benefits, employee relations) for Mauritius and Talent Solutions
- Administered company-prescribed performance standards and KPI’s for employees
- Provided training support for ROHQ and Paris HQ
- Conducted quality assurance, training, and coaching
Recruitment
- Recruited a total of more than 200 employees since 2012 for goFLUENT
Leadership
- Led teams of up to 72 trainers for goFLUENT and managed them to ensure that business goals and SLA's are met
Client Service
- Quite adept at client liaison and account management through years of experience as account manager in advertising and marketing agencies
