日本と海外をつなぐクラウドソーシング

JKY CUSTOMER MANAGEMENT TRAINING SERVICES INC

OPERATIONS MANAGER

2013/02～ 2019/12

• Main Branch: Over-all managing the daily operations of the Training Academies, Review Center, Outbound Center, ESL Tutorial and the Language Center
• Other Branches: Supervising the daily operations in marketing, recruitment, training and client endorsements
• Create and Develop curriculum for new Courses
• Conducts Orientations to incoming students
• Conducts and monitors classes of the Training, Review and the Language Center

ENGLISHBREAK

ESL TEACHER

2013/02～ 2013/07

• Teaches Technical English to kids,teenagers and adult.
• Deals with Business English and Free Talking to Chinese students
• Teaches IELTS

SiTEL (FIRST DATA CORP) (AT&T)

CALL CENTER AGENT

2010/06～ 2012/04

FDC
• Assist customers technical concern
• Internet connection trouble shooting
• Responsible in making sales thru upselling to the customers
AT&T
• Assist customers with their payroll accounts regarding balance inquiry, fraud reports, card replacements, usage of money network checks, how to use cards for purchases through POS or online transactions.
• Provides customer service to the clients of Bank of America.
• Deals with card activation or usage of gift cards from different merchants in the US.