日本と海外をつなぐクラウドソーシング

Eperformax

Financial Representative

2018/10～ 2020/02

Program: PayPal - As a frontline, my primary responsibility is to provide our customers with a brief and concise explanation of the payments they made through us. It is also important that I actively listen to the issue they have about the payment they made using their PayPal account so I can provide them with the best resolution in a timely manner.

JP Morgan Chase and Co.

Senior Specialist

2017/08～ 2018/05

Answering calls from bankers working for Chase in the US. Assisting them with their account inquiries regarding the financial activities in clients bank accounts. Helping them in ensuring that client’s information remains protected and secured.

EXL

Customer Service Associate

2014/01～ 2017/07

Program: Prudential/Insurance - Assisting and educating clients regarding their annuities and investment in Prudential.

Transcom Worldwide Philippines

Technical Customer Care Representative

2012/07～ 2013/09

Program: Samsung- Provides basic troubleshooting steps to clients/customers who are experiencing problems with their Samsung appliance through email and chat.

Sykes Asia Inc.

Sales Agent

2011/07～ 2012/02

Program: Virgin Mobile - Handles inquiries of existing and non-existing customers regarding the products of the company. Encourages customers to take advantage of the products by promoting the competitive product packages that we sell.

NCO (RMH Teleservices Asia Pacific, Inc.)

Financial Care Representative

2010/08～ 2011/07

Program: T-Mobile - Handles incoming calls from customers who are asking for assistance regarding the financial aspect of their account. We also handle and resolve billing questions. Assisting customers in changing the information on their account is also part of our job.

Acadsoc

ESL Tutor

2020/02～

Teaching English to Chinese students online.