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jgalang0579
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- Last Login : 2020-01-14
- Member Since : 2020-01-14
Career
Description
TaskUs - LizardBear Tasking Inc.
CUSTOMER SERVICE REPRESENTATIVE
2018/05~ 2018/09
Handle all outbound issue resolution for DoorDash’s partner merchants, customers and dashers worldwide while maintaining a best in class experience in each and every interaction;
Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting by email, phone or social media with tact and the utmost professionalism;
Develop a deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes;
Demonstrate strong communication skills and relationship-building.
SAIPEM S.p.A. - ABU DHABI Branch
EXECUTIVE SECRETARY
2008/11~ 2017/03
Coordinate with the Commercial & Proposal Managers for the preparation and submission of pre-qualification (PQ), technical & commercial bids;
Prepare correspondences via email & fax as response to Client’s tender invitations and the documentations to be carried out for the various tender site visits;
Provide day to day support for commercial processes and procedures developed and implemented;
To obtain relevant information from the project on a regular basis and accurately record the project related to commercial aspects;
Work closely with Commercial Manager and other divisions to ensure the commercial processes are being followed;
Coordinate with clients and internal departments as directed by the business unit heads from Milan & Fano, Italy Headquarters;
Organize & maintain documents within the department & the internal distribution of inbound & outbound communications.