日本と海外をつなぐクラウドソーシング

TaskUs - LizardBear Tasking Inc.

CUSTOMER SERVICE REPRESENTATIVE

2018/05～ 2018/09

 Handle all outbound issue resolution for DoorDash’s partner merchants, customers and dashers worldwide while maintaining a best in class experience in each and every interaction;
 Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting by email, phone or social media with tact and the utmost professionalism;
 Develop a deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes;
 Demonstrate strong communication skills and relationship-building.

SAIPEM S.p.A. - ABU DHABI Branch

EXECUTIVE SECRETARY

2008/11～ 2017/03

 Coordinate with the Commercial & Proposal Managers for the preparation and submission of pre-qualification (PQ), technical & commercial bids;
 Prepare correspondences via email & fax as response to Client’s tender invitations and the documentations to be carried out for the various tender site visits;
 Provide day to day support for commercial processes and procedures developed and implemented;
 To obtain relevant information from the project on a regular basis and accurately record the project related to commercial aspects;
 Work closely with Commercial Manager and other divisions to ensure the commercial processes are being followed;
 Coordinate with clients and internal departments as directed by the business unit heads from Milan & Fano, Italy Headquarters;
 Organize & maintain documents within the department & the internal distribution of inbound & outbound communications.