Accenture Cebu, Cebu City Philippines

Customer Service Associate,

2016/04～ 2020/01

Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner

* Send memos, correspondence, reports and other documentation including follow-up emails to customers to ensure their questions were addressed and to assure them of support throughout the life of their subscription.

*Assist colleagues by providing them real time support and managerial calls.

Promote company products, services, and savings plans when appropriate.

51Talk Philippines, Cebu City

ESL Online Teacher

2016/03～ 2019/05

* Initiate, facilitate, and moderate classroom discussions.

* Evaluate and grade students' class work, assignments, and papers.

* Teach classes using online technology.

Smartmatic Phillipines, Cebu City

Technical Trainer

2016/01～

* Conduct classes, workshops, and demonstrations and basic technical troubleshooting related to Smartmatic PCOS Machine used during the 2016 Election.

247 Philippines, Cebu City

Technical Service Representative

2014/01～

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

* Follow standard processes and procedures;

* Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

* Stay current with system information, changes and updates

* Identify and escalate priority issues per Client specifications.

Convergys Cebu, Cebu City Philippines

Customer Service Associate

2005/09～ 2011/08

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

* Manage large amounts of incoming calls

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

* Follow communication procedures, guidelines and policies

* Assist with placement of orders, refunds, or exchanges

* Take payment information and other pertinent information such as addresses and phone numbers