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irisluma
職歴
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Accenture Cebu, Cebu City Philippines
Customer Service Associate,
2016/04~ 2020/01
Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
* Send memos, correspondence, reports and other documentation including follow-up emails to customers to ensure their questions were addressed and to assure them of support throughout the life of their subscription.
*Assist colleagues by providing them real time support and managerial calls.
Promote company products, services, and savings plans when appropriate.
51Talk Philippines, Cebu City
ESL Online Teacher
2016/03~ 2019/05
* Initiate, facilitate, and moderate classroom discussions.
* Evaluate and grade students' class work, assignments, and papers.
* Teach classes using online technology.
Smartmatic Phillipines, Cebu City
Technical Trainer
2016/01~
* Conduct classes, workshops, and demonstrations and basic technical troubleshooting related to Smartmatic PCOS Machine used during the 2016 Election.
247 Philippines, Cebu City
Technical Service Representative
2014/01~
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
* Follow standard processes and procedures;
* Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
* Stay current with system information, changes and updates
* Identify and escalate priority issues per Client specifications.
Convergys Cebu, Cebu City Philippines
Customer Service Associate
2005/09~ 2011/08
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Manage large amounts of incoming calls
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
* Follow communication procedures, guidelines and policies
* Assist with placement of orders, refunds, or exchanges
* Take payment information and other pertinent information such as addresses and phone numbers