日本と海外をつなぐクラウドソーシング

Convergys Philippines

Customer Service Associate

2017/12～ 2019/06

➢ Prepares for customer inquiries by studying products, services, and customer service processes.
➢ Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
➢ Records customer inquiries by documenting inquiry and response in customers' accounts.
➢ Improves quality service by recommending improved processes; identifying new product and service applications.
➢ Updates job knowledge by participating in educational opportunities.
➢ Accomplishes customer service and organization mission by completing related results as needed.