日本と海外をつなぐクラウドソーシング

The Results Companies Inc.

Customer Service Representative

2016/05～ 2018/11

Handling both inbound and outbound calls of Customers. I was assigned to work with an account which is one of a huge cellular company in United States. The job contains both Customer care sales and Technical Support.
• Responded to customer requests for products, services and company information.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Senior Customer Service Associate
WIPRO BPO LTD.
August 2013-May 2016
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Handling inbound calls related to billing issues. After a short period of time I was promoted and transferred to Back office team. After being transferred I do call the customer outbound, exchange and manage emails with small and medium business customers. Handling billing disputes, escalations from Tier 1 agents and Fraud issues of a telephone line.