日本と海外をつなぐクラウドソーシング

Alorica Teleservices, Inc.

Account specialist

2012/11～ 2019/11

 Product Support (January 2013-November 2013)
1. Technical resolution
2. Basic troubleshooting
3. Upsell additional radios/subscription
 Account Specialist in Retention Department (January 2014 to date)
1. Provides alternative option to retain subscriptions
2. Sales and Order Processing
 Certified Mentor (Cycle 4) for Newly hired agent with the training team
 Floor Support for Newly endorse agents
1. Teaches process and resolution
2. Coach agent’s opportunities
 Support Team – Assistant Team Manager
1. Manage and edit the team’s time stamps
2. Admin task – stats reports on a daily basis
3. Coaches opportunities for individual

~Tracking and Order Processing