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FayeR
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- Job History(F) : 0 Results
- Philippines
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- Last Login : 2019-12-05
- Member Since : 2019-12-05
Career
Description
Alorica Teleservices, Inc.
Account specialist
2012/11～ 2019/11
Product Support (January 2013-November 2013)
1. Technical resolution
2. Basic troubleshooting
3. Upsell additional radios/subscription
Account Specialist in Retention Department (January 2014 to date)
1. Provides alternative option to retain subscriptions
2. Sales and Order Processing
Certified Mentor (Cycle 4) for Newly hired agent with the training team
Floor Support for Newly endorse agents
1. Teaches process and resolution
2. Coach agent’s opportunities
Support Team – Assistant Team Manager
1. Manage and edit the team’s time stamps
2. Admin task – stats reports on a daily basis
3. Coaches opportunities for individual
~Tracking and Order Processing
