Fresh N' Famous Foods Inc- Greenwich

Restaurant Manager, Area Manager.

1999/03～ 2017/12

*Directly reporting to the Operations Director.
*Responsible for the Profit and Loss of the Restaurant under my area assignment.
*Leads and guides Restaurant Managers and Franchisees in my area to successfully and profitably operate the Restaurants using the Standard Operating Procedures and leveraging support groups.
*Helps the Restaurant Managers and Franchisees build and enhance their business by developing their skills; assists and guides them in their business plans to achieve high Total Customer Satisfaction, Sales, People development, Productivity, Cost and Profitability Targets.
*Work closely with the Restaurant Managers, Marketing Managers and Franchisees on Sales Building Plans.
*Guides Restaurant in building goodwill and good corporate image by promoting the relevance of the business to the community.
*Ensure transfer of technology, systems and programs, which will help achieve business plans.
*Conducts FSC and Cash Audits as prescribed, recommends and implement appropriate actions as necessary.
*Ensures attainment of high FSC by identifying and resolving area wide FSC related issues and concerns.
*Ensures appreciation of and consistent adherence to operating systems, procedures, policies and standards among all restaurants in the area. Ensures that business plans are consistent with the brand image and the brand itself.