日本と海外をつなぐクラウドソーシング

TeleTech Iloilo

CSR II

2016/10～ 2018/03

As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

Additional duties for this call center medical services role include:

Handling patients, referral sources, and administrative department inquires

Communicating with insurance companies and/or prior authorization requests

Entering patient information into a customer information system

Ensuring customer satisfaction and assisting them with issues/concerns related to their health

Serving as a backup when other employees are out due to absent staff members

Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

Becoming educated in qualifications of multiple insurances to ensure clean order intake