Crowdsourcing Workshift > Search Freelance > bloodcracker11 > CV
bloodcracker11
Send Message
-
Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Logo Design
- Other Business Services
- Others
- Last Login : 2019-10-16
- Member Since : 2019-10-16
Career
Description
TeleTech Iloilo
CSR II
2016/10~ 2018/03
As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Additional duties for this call center medical services role include:
Handling patients, referral sources, and administrative department inquires
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Serving as a backup when other employees are out due to absent staff members
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake