日本と海外をつなぐクラウドソーシング

VXI GLOBAL HOLDINGS B.V

ACCOUNT ASSOCIATE II

2015/12～ 2018/06

Process the document requirements through the client’s account upon their submission.

To provide information regarding their earnings, fare adjustments, policies, and other account requests since this is related to transportation.

To give information such as locations for the local office if instance they needed in-person support etc.

Work effectively in providing client’s inquiries and complaints.

CONCENTRIX FORMERLY KNOWN AS CONVERGYS DAVAO

Customer Care

2018/08～ 2019/05

Responsible assisting customers with their billing and payment concerns.

Provide easily understood answers adapted to the customer situation;

Diagnose customer issues through the process of elimination by asking probing questions;

Analyze customer problems and research solutions by using the Knowledgebase software;

Document issues appropriately based on the existing guidelines.