日本と海外をつなぐクラウドソーシング

DECEMBER 8, 2015 –JULY 18, 2018 ACCOUNT ASSOCIATE II• AGENT T2 VOICE LOB• VXI GLOBAL HOLDINGS B.V
Process the document requirements through the client’s account upon their submission.
To provide information regarding their earnings, fare adjustments, policies, and other account requests since this is related to transportation.

AUGUST 13, 2018 – APRIL 1, 2019 CUSTOMER SERVICE REPRESENTATIVE• CUSTOMER CARE AGENT • CONCENTRIX FORMERLY KNOWN AS CONVERGYS DAVAO

Responsible assisting customers with their billing and payment concerns.
Provide easily understood answers adapted to the customer situation;
Diagnose customer issues through the process of elimination by asking probing questions;
Analyze customer problems and research solutions by using the Knowledgebase software;
Document issues appropriately based on the existing guidelines.