日本と海外をつなぐクラウドソーシング

News Quantified LLC

Affiliate Marketing Specialist/Webinar Coordinator/General Virtual Assistant

2017/09～ 2019/09

• Managed company’s Social Media Accounts (eg. Twitter, Facebook and StockTwits) for customer inquiries.
• Assigned to post market broadcast to the company’s social media accounts.
• Attended to customer inquiries via chat and email messages.
• Organized customers’ accounts via HubSpot (CRM)
• Updated leads’ information via JVMomentum (Clients’ software)
• Assisted the CEO in webinar presentations, summits and seminars.

That’s Great News LLC

Team Lead/Lead Generation Specialist

2011/02～ 2017/08

• Generated leads for the sales team using online publications as the main source of lead.
• Did manual research to get the information about the leads.
• Assisted researchers in consolidating and submitting the leads at the end of the shift.
• Created daily reports of the researchers’ performance and numbers.
• Coached researchers based on the quality metrics provided by the Quality Assurance team.
• Created weekly and monthly reports to track the performance of the researchers in line with the Quality standards set upon by the company.
• Uploaded leads via NetSuite (CRM).
• Created monthly invoice/payroll for the
researchers.

MyVA (eXp Realty)

Part-Time Real Estate Virtual Assistant and Appointment Setter

2009/03～ 2011/08

• Assisted the client with his calendar, email and administrative tasks.
• Recruited Realtors to join our cloud-based real estate agency via appointment setting.
• Organized realtors’ contracts and paperwork.
• Created end of shift report with the numbers of appointments set for the day.

Lexington Law Firm

Outbound Sales Specialist

2009/08～ 2009/11

• Offered credit repair services to potential clients who are interested to apply for a loan/mortgage but are not qualified because of a bad credit rating.
• Transferred potential clients to the sales team to complete the sign-up process.

51Talk Online ESL

Online Teacher

2009/03～ 2009/08

• Attended to booked classes by the Chinese students.
• Created lesson plans and lesson progress of the students every after class.
• Attended to trainings and seminars set by the company for teachers to leverage from one teaching level to next.

Convergys Services Philippines

Customer Service Representative/Reimbursement Specialist

2007/03～ 2009/03

• Answered customer inquiries via phone.
• Assisted customers with their reimbursement requests.
• Processed reimbursement requests on recalled vehicle parts.